Custom & Master Plumbing

I'll give them a star for the correct installation of a bidet in my master bathroom but that's all. (backgrounda: this bidet installation is part of another bathroom renovation, where we bundled up some work and have the contractor include this bidet installation as part of the whole package). The date after finishing the installation of said bidet, we noticed scratches on the travertine floor, these are superficial scratches that if you're not looking directly at the floor you'll not notice them. After reporting these to the contractor, he asked me to report it directly to Custom Master Plumbing, which I did promptly. The supervisor, Gerardo, passed the message to the plumber  who gave me a call himself. The call went something like this... I didn't do it, I was wearing knee pads and all my toolboxes are made of plastic. Note: during the bidet installation the plumber was wearing knee pads and yes all their toolboxes were plastic, BUT they had tools directly on the floor and did not use any other protection over the travertine floor; they did use cardboard to protect the wood floor though. No explanation of how we use the bathroom seemed feasible to the plumber: we don't even wear shoes inside the house, we do not have any metallic objects in the bathroom area and most of the time we're either barefoot or wearing socks or slippers. Anyways the contractor then reported that Gerardo the supervisor fully trusts his guys and that Custom Master Plumbing would NOT take any responsibility for the scratches. In total, we have about seven (7) travertine tiles with scratches, all around the bidet and our contractor will try to get these scratches removed. With this kind of attitude towards responsibility, I do not recommend this company.